Quality healthcare is an important part of your overall healthcare experience, and just one of the many reasons patients choose Pennock. Our medical staff and colleagues are dedicated to providing personal, professional, and progressive patient care and to continuous efforts to improve our performance excellence. Pennock benchmarks its performance against national quality and safety standards and we are proud to report that overall our outcomes are better than the national and state average.

Quality and Safety Statement

The vision of Pennock Hospital is to be the best community healthcare organization delivering exceptional quality and personalized care. A continuous focus on improvement of our systems and processes is dependent on open communication with the health care team, patients, and our community.

If you identify quality or safety concerns, please notify us so we can resolve the issue in the best interest of patient safety. If you do not feel your concern or issue was resolved, please allow administration an opportunity to address your concern.

Please notify Sherri Thrasher, Director of Performance Improvement, at (269) 945-1212 x1399. We take your concerns seriously. If we do not address your concern in a satisfactory manner, you are encouraged to notify The Joint Commission, (800) 994-6610 or by e-mail to:  complaint@jointcommission.org.

Pennock's Performance

Heart Attack Measures

 

Congestive Heart Failure Care

 

Pneumonia Care

 

Surgical Care Improvement