Patient-Centered Medical Home
A Patient-Centered Medical Home (PCMH) is not a building, house, or hospital, but rather an approach to providing comprehensive health care. A Medical Home is called a “Home” because we’d like our health service offices to be the first place you think of for all your medical needs. Our goal is to make it easy and comfortable to get the care you need in a way that works best for you. As your healthcare provider, we are here to facilitate a personal partnership with you and your family to provide you with the best quality, comprehensive, and progressive primary care.
Why did we become Patient-Centered?
Our culture is one of continuous improvement with the result of providing high quality of care for all the patients we serve. We believe the Patient Centered Medical Home model will help us do this. By positioning your physician to provide, oversee, and coordinate all the care you need, the PCMH model seeks to strengthen the physician-patient relationship. It will replace episodic care based on symptoms and illnesses with coordinated, whole person care and long-term healing relationships. As our patient, you will enjoy an ongoing relationship with a personal physician. Your physician leads a team that takes collective responsibility for your care. The Medical Home also provides enhanced care through open scheduling, expanded hours, and fostering communication amongst patients, physicians, and staff.
The health and wellness of our patients is the #1 priority of this office. Providing the best possible care to every patient is our primary goal. The only way we can meet this goal is if I, your provider, and you, my patient, work together. This is the basis behind the Patient-Centered Medical Home.
The Mission of Pennock Family Medicine Offices is to provide compassionate, family-centered healthcare in a warm and friendly, hometown environment.
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As Your Doctor...
I will explain diseases, treatment, and results in an easy-to-understand way. Listen to your feelings and questions which will help us make decisions about your care. Keep your treatments, discussions, and records confidential. Provide same day appointments whenever possible. Provide instructions on how to meet your health care needs when our office is not open through the Pennock Physicians Answering Service which provides 24-hour access to medical care. Give you clear directions about medicine and other treatments.Send you to a trusted specialist, if needed. End every visit making sure you have clear instructions about expectations, treatment goals, and future plans.
As Our Patient...
Your responsibilities are asking questions, sharing your feelings, and taking an active part in your care. Being honest about your history, symptoms, and other important information, including any changes in your health and wellbeing. Taking all your medicine as directed. Inform us whenever there is a problem with the medication you are taking. Making healthy decisions about your daily habits and lifestyle. Keeping your scheduled appointments or reschedule in advance whenever possible. Calling our office first with your health concerns, unless it is an emergency. Being sure you leave our office with a clear understanding of our expectations, treatment goals and future plans.